Privacy Notice

At London Sustainability Exchange (LSx), we’re committed to protecting and respecting your privacy.

This Privacy Notice explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to LSx, 84 Long Lane, SE1 4AU. Alternatively, you can telephone 0207 234 9400.

Who are we?

London Sustainability Exchange (LSx) is a “think and do” charity which creates collaborations that address the complex barriers to a sustainable London.

We work in partnership with business, government and the voluntary sector to

  • Reduce London’s environmental footprint
  • Improve the lives of London’s disadvantaged communities
  • Improve the health of Londoners
  • Improve the knowledge and skills of our communities to achieve these goals

To achieve these goals we run learning networks and innovative exemplar schemes. We also seek to influence policy and practice throughout London.

We were founded in 2001 by the City of London and a group of influential partners, who continue to shape our development.

How do we collect information from you?

We do not routinely collect or hold information about people unless where it serves a specific purpose for a project and you have given your explicit consent for us to do so. All information we do collect is done explicitly and given voluntarily.

Our website does not collect, track or store any of your personal information other than that which you voluntarily submit in our contact forms (usually just name and email).

What type of information is collected from you?

Our website does not collect any personal information about you other than that which you voluntarily submit on any of our contact forms (usually name and email only). No IP address is collected, and any configurations for IP addresses collected via contact forms are removed.

How is your information used?

Your information will be used for the specific purpose(s) for which it was collected as agreed by you on point of collection.

This may include:

  • Sending your our bulletin communications, notifying you of relevant events, projects and opportunities by email
  • Processing a donation that you have made
  • Responding to questions and enquires that you have submitted
  • Processing job or volunteer applications

We will hold your personal information on our systems for as long as is necessary for the relevant activity or for longer where our contractors require.

Who has access to your information?

We will not give, sell or rent your information to any third party organisation without your explicit permission.

We will not share your information with third parties for marketing purposes.

We will only transfer your personal information to a third party as part of a project where explicitly expressed, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers.

Your choices

You have a choice about whether or not you wish to receive information from us.

You can change your contact preferences at any time by contacting us by email: or telephone 0207234 9400.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of 'cookies'

Like many other websites, the LSx website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.